Last updated: March 2026
STEMIND is a product sold by Paddle.com as the Merchant of Record. All billing, payment processing, and refunds are handled by Paddle on our behalf.
We offer a 30-day, no-questions-asked refund on all subscriptions (Starter and Lab plans). If you are not satisfied for any reason within 30 days of your initial purchase, you are entitled to a full refund of the amount paid.
Renewal payments are also eligible for a refund if requested within 30 days of the renewal charge date.
To request a refund, please contact us at billing@stemind.io with your account email and the invoice number from Paddle. We will process your refund within 3–5 business days.
Alternatively, you may contact Paddle's buyer support directly at paddle.com/legal/checkout-buyer-protection.
You may cancel your subscription at any time from your Settings > Billing page. Upon cancellation, your plan will remain active until the end of the current billing period. No further charges will be made.
For any billing questions, please email us at billing@stemind.io. We typically respond within one business day.